80%
75%
80%
85%
85%
PRAVALIKA B U
+91 74492 11817
Pravali06pravalika@gmail .com
No.50, Nazarathpuram,
St.Thomas Mount, Alandur (Tk),
Chennai, Kancheepuram (Dt)-
600016.
C O N T A C T
Advanced Excel
PowerPoint Presentations
Proficient in Windows 7, 8 and 10
Microsoft Applications
Bussiness Operations
Supervision
Listening Music
Dancing
Singing
Reading Books
Playing Games
S K I L L S
H O B B I E S
❖ Ability to work in a team with diverse backgrounds.
❖ Willing to learn and adapt new opportunities and Challenges.
❖ Determination, dedication and discipline.
❖ Good ability to deal with people. Leadership and punctuality.
P E R S O N A L S T R E N G T H
Karnataka State Council of Intermediate and Higher Education
2017
Karnataka State Council of Intermediate and Higher Education
2015
E D U C A T I O N
Customer Broadcast as
Customer Support Executive
Handled customer interactions
Shared best practices and knowledge with colleagues
and teams helping achieve the sales targets
Ensured appropriate collection procedure maintaing the
customer service focus
Overcame clients objections/rejections to company
products and convined them
Followed up ensuring relevant actions were taken on
clients complaints
2018-2021
GFM Private limited
Senior Executive
Promoted in Escalation Team
Current Designation is SME(Subject Matters Expert)
2021-2022
E X P E R I E N C E
HSC Examinations
SSLC Examinations
A C A D E M I C P R O F I L E
UG
Pursuing BBA Marketing Management
2020
1st STD to 9th STD
Kendriya Vidyalaya - Meenambakkam.
2005 - 2014
75%
80%
85%
85%
PRAVALIKA B U
+91 74492 11817
Pravali06pravalika@gmail .com
No.50, Nazarathpuram,
St.Thomas Mount, Alandur (Tk),
Chennai, Kancheepuram (Dt)-
600016.
C O N T A C T
Advanced Excel
PowerPoint Presentations
Proficient in Windows 7, 8 and 10
Microsoft Applications
Bussiness Operations
Supervision
Listening Music
Dancing
Singing
Reading Books
Playing Games
S K I L L S
H O B B I E S
❖ Ability to work in a team with diverse backgrounds.
❖ Willing to learn and adapt new opportunities and Challenges.
❖ Determination, dedication and discipline.
❖ Good ability to deal with people. Leadership and punctuality.
P E R S O N A L S T R E N G T H
Karnataka State Council of Intermediate and Higher Education
2017
Karnataka State Council of Intermediate and Higher Education
2015
E D U C A T I O N
Customer Broadcast as
Customer Support Executive
Handled customer interactions
Shared best practices and knowledge with colleagues
and teams helping achieve the sales targets
Ensured appropriate collection procedure maintaing the
customer service focus
Overcame clients objections/rejections to company
products and convined them
Followed up ensuring relevant actions were taken on
clients complaints
2018-2021
GFM Private limited
Senior Executive
Promoted in Escalation Team
Current Designation is SME(Subject Matters Expert)
2021-2022
E X P E R I E N C E
HSC Examinations
SSLC Examinations
A C A D E M I C P R O F I L E
UG
Pursuing BBA Marketing Management
2020
1st STD to 9th STD
Kendriya Vidyalaya - Meenambakkam.
2005 - 2014
K N O W N L A N G U A G E
English
Tamil
Telugu
❖ A customer oriented and excellent communicator possesses 4 years experience as a Customer
Support Executive and non-voice BPO supporting for electrical and meat products
❖ Excellent in conveying the client’s requirement to the team leader
❖ Excellent in converting the cold calls into new assignment
❖ Experitse in taking follow up on a daily basis
❖ Expertise in working with a team
❖ Ability to grasp new technical things quickly
❖ Strong English communication skills
❖ Communicate with client customers via web chat to help resolve the issues being faced
❖ Portal navigation and troubleshooting
❖ Ordering support
❖ Floor Management and team handling
❖ Receive, process and verify the accuracy of orders from customers utilizing the company's internal
CRM/ mainframe systems and customer purchase orders
❖ Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate
the customer where applicable to prevent the need for future contacts and document interactions
through contact tracking
❖ Access the company's internal systems to obtain and extract order information and provide customer
service management with the data for inclusion in various scheduled and special reports
❖ Initiate required action for response to customer service requests for order changes, including the
maintenance of order/customer information files and communicates changes to the appropriate
personnel/departments
D E C L A R A T I O N
I affirm that the information furnished in this document is true to my knowledge and many more thanks
for your valuable time given to my Resume.
S U M M A R Y
Nibav Lifts Pvt Ltd 2022-Present
Customer Relationship Manager
Post Sales End To End Process Is Handled by CRM
Handling the escalation and retaining the
cancellation clients
Having the team coordinate with the right team to
set up the elevators to the clients
Customer relationship managers monitor letters,
emails, messages, social media posts and online
reviews from customers for any issues they might
have with the organisation and its products or
services. When they find customers with problems,
they attempt to resolve their concerns as quickly as
possible
English
Tamil
Telugu
❖ A customer oriented and excellent communicator possesses 4 years experience as a Customer
Support Executive and non-voice BPO supporting for electrical and meat products
❖ Excellent in conveying the client’s requirement to the team leader
❖ Excellent in converting the cold calls into new assignment
❖ Experitse in taking follow up on a daily basis
❖ Expertise in working with a team
❖ Ability to grasp new technical things quickly
❖ Strong English communication skills
❖ Communicate with client customers via web chat to help resolve the issues being faced
❖ Portal navigation and troubleshooting
❖ Ordering support
❖ Floor Management and team handling
❖ Receive, process and verify the accuracy of orders from customers utilizing the company's internal
CRM/ mainframe systems and customer purchase orders
❖ Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate
the customer where applicable to prevent the need for future contacts and document interactions
through contact tracking
❖ Access the company's internal systems to obtain and extract order information and provide customer
service management with the data for inclusion in various scheduled and special reports
❖ Initiate required action for response to customer service requests for order changes, including the
maintenance of order/customer information files and communicates changes to the appropriate
personnel/departments
D E C L A R A T I O N
I affirm that the information furnished in this document is true to my knowledge and many more thanks
for your valuable time given to my Resume.
S U M M A R Y
Nibav Lifts Pvt Ltd 2022-Present
Customer Relationship Manager
Post Sales End To End Process Is Handled by CRM
Handling the escalation and retaining the
cancellation clients
Having the team coordinate with the right team to
set up the elevators to the clients
Customer relationship managers monitor letters,
emails, messages, social media posts and online
reviews from customers for any issues they might
have with the organisation and its products or
services. When they find customers with problems,
they attempt to resolve their concerns as quickly as
possible